student :: geek :: photographer :: legend

Dell’s customer service stinks.

I have been trying for the last 4 hours to speak to a human being at Dell.  I have tried the sales dept.  I have tried placing a new order.  I have tried customer service - all 4 sub-options.  I have tried accounts.  Damn, I even tried the section for government officials.  Dell’s telephone system is an inescapable abyss of incorrectly routed calls to dead lines, incorrect mailboxes and in one case, the sounds of dogs barking in the background.  I shit you not.

A sign of things to come?  If so, I will likely cancel my order and purchase my laptop elsewhere. (If I’m lucky enough to get through to them, that is)

Dell, please get your act together, sort out your telephone system and for the love of small animals, SOMEONE PHONE ME ABOUT MY ORDER.


This entry was posted on Monday, July 7th, 2008 at 4:39 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

« xkcd: A few favourites - Part 1
ANASLEX »

3 Responses to “Dell’s customer service stinks.”

  1. Dennis at DELL Says:
    July 7th, 2008 at 6:29 pm

    Denham,

    My name is Dennis (DELL-Dennis_S), and I work with Dell’s Online Community Outreach program. Sorry to hear of the problems you are having with our phone system, but I would be happy to assist in any way I can. You can email me at Dennis_S@dell.com.

  2. JBagley Says:
    July 8th, 2008 at 12:12 am

    Great to see Dell responding so quickly to your rant Denham! Kudo’s to you Dennis.

  3. Denham Coote Says:
    July 8th, 2008 at 12:15 am

    Jason: Indeed. I was well impressed, now awaiting feedback, and am still stoked about the laptop. Really does look awesome. I will update post soonest :)

Leave a Reply