I have been trying for the last 4 hours to speak to a human being at Dell. I have tried the sales dept. I have tried placing a new order. I have tried customer service – all 4 sub-options. I have tried accounts. Damn, I even tried the section for government officials. Dell’s telephone system is an inescapable abyss of incorrectly routed calls to dead lines, incorrect mailboxes and in one case, the sounds of dogs barking in the background. I shit you not.
A sign of things to come? If so, I will likely cancel my order and purchase my laptop elsewhere. (If I’m lucky enough to get through to them, that is)
Dell, please get your act together, sort out your telephone system and for the love of small animals, SOMEONE PHONE ME ABOUT MY ORDER.
Denham,
My name is Dennis (DELL-Dennis_S), and I work with Dell’s Online Community Outreach program. Sorry to hear of the problems you are having with our phone system, but I would be happy to assist in any way I can. You can email me at Dennis_S@dell.com.
Great to see Dell responding so quickly to your rant Denham! Kudo’s to you Dennis.
Jason: Indeed. I was well impressed, now awaiting feedback, and am still stoked about the laptop. Really does look awesome. I will update post soonest
DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MANY YEARS. MANY PEOPLE IN THE COMMUNITY ARE TALKING ABOUT IT. i DO NOT SEE THIS COMPANY HANGING AROUND THAT MUCH LONGER. THE cs DIV IS COMPLETELY OUTSOURCED TO INNEFFICIENT, APATHETIC AND ALOOF STAFF AND THEY ARE LOSING A LARGE SHARE OF BIZ DIE TO THE INCOMPETANCE OF THEIR cs DEPT.
RY
Joe…
Check out my domain sometime….
The telephone system we are using today still uses the legacy Tip and Ring -48 Volts line which is susceptible to noise.:;~
when running a business, the first thing you should do is always establish a good customer service,-’